At Orchard & Shipman we value your feedback, it helps us improve and grow.

• Do you have an idea that you think would improve our services?
• Have you had particularly good service from someone who works at O&S?
• Do you have general comments that you want to share with us?

How to submit a comment or suggestion

We would be very happy to hear any suggestions that you have that would help us improve our service. Please click here and complete the form

How to make a complaint

Before you submit a complaint form please check the following:

• Have you told your tenancy manager about this issue?
• Have you allowed at least 10 days for the team to respond to your request?

All complaints should be addressed in the first instance to the member of staff responsible for the service about which you are complaining, to allow them to respond to the issue. However, if you feel dissatisfied with their response or are unhappy with the proposed resolution, you can complain about any aspect of our service by phone, letter, email or in person.

If you want to complain in person, either contact your nearest office in advance to arrange an appointment (to allow us to match your complaint to the most suitable member of staff) or come into the office where someone can talk to you and register your complaint.

To complain in writing or in person, please write to or visit your nearest office:

By email:

• For contracts in London please email enquiries@orchard-shipman.com
• For contracts in Scotland please email edinburgh@orchard-shipman.com

By telephone:

Call us on

• England – 01895 208 888
• Scotland – 0131 553 0053

In writing: